1. Ask the user what URL has been typed and what error message displays.
2. substitution
3. Check the workstation TCP/IP configuration.
4. documenting the troubleshooting process
keeping a record of system upgrades and software versions
5. hardware failure
loose cable connections
6. ipconfig /renew
7. tracert
8. nslookup
9. bottom-up
10. The ports are operational and are receiving traffic.
11. A crossover cable is being used.
12. The wired connection is the wrong type of cable.
13. SSID
authentication
encryption key
14. configuring NAT
broadcasting the SSID
using open authentication
using the default internal IP address
15. The host WEP key is incorrect.
16. The host IP address is incorrect.
17. default gateway
dynamic IP address
DNS server address
18. router status page
connectivity status as indicated by LEDs
19. Ensure the correct cable is used.
Ensure the link status LED on the integrated router is lit.
20.after the network is installed and running optimally
after major changes are implemented on the network
21. identifying when the problem occurred
implementing the solution to the problem
22. Diagnostics can be run without a technician being present at the site.
23. final resolution
results of successful and unsuccessful troubleshooting steps
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